One in five calls to HMRC for tax help abandoned

Figures show that almost 400,000 taxpayers, one in five, who call HMRC for help hang up after being left on hold for an average nine minutes. This compares to a rate of just 3% of calls four years ago. The figures come as the helpline is braced for unprecedented volumes of calls with the annual self-assessment deadline barely two weeks away.

Read more: The Sun

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